Help
Frequently asked questions
Clear answers before you book. For availability and a tailored quote, use the contact form.
How does the booking process work?
Start with the contact form and share your date, location, and event details. You’ll get a reply with availability, next steps, and a clear quote. Once details are confirmed, your date is secured with a deposit.
How quickly will I get a response?
Most inquiries are answered within 24–48 hours. If your event is soon, include that in your message so timing can be prioritized.
How do deposits and payments work?
A deposit is required to secure the date. Deposit timing is confirmed during booking and must be received by the agreed deadline. Unless otherwise confirmed in writing, deposits are non-refundable. The remaining balance is due according to the payment terms confirmed in writing. Payments may be made by PayPal, cash, or check.
Do you store payment card information?
No. This website does not directly store payment card details.
What if I need to cancel or reschedule?
If plans change, reach out as early as possible. Reschedules and cancellations are handled based on notice, availability, and the terms confirmed in writing for your booking.
Can we share must-play and do-not-play tracks?
Yes. You can share must-plays, do-not-plays, and the overall vibe in advance. Sets are built to reflect your preferences while keeping the room’s energy flowing naturally.
Do you provide equipment and setup?
Standard DJ equipment can be provided, and production needs are aligned to your venue and event format. If your venue has in-house sound or specific requirements, include that in your inquiry.
Which locations do you serve?
Zen is based in Jersey City and performs across NYC and nearby areas. Travel can be arranged depending on event scope, location, and schedule.
Final booking details are confirmed in writing after we review your event.